Shipping Policy
At Selma Wine & Liquors, we are committed to delivering your order safely and efficiently while complying with all applicable federal, state, and local laws governing the shipment of alcoholic beverages.
Order Processing
- Orders are typically processed within 1–2 business days after payment is received.
- Orders are processed Monday through Friday, excluding holidays.
- Processing times may be extended during peak seasons, promotional events, or due to inventory availability.
Shipping Availability
We ship only to locations where the shipment of alcoholic beverages is permitted by law. Shipping availability varies by state and local regulations.
If we are unable to legally ship your order to your destination, we will notify you promptly and issue a full refund if necessary.
We do not ship to:
- P.O. Boxes
- APO/FPO addresses
- International destinations (unless otherwise stated)
Age Verification
You must be 21 years of age or older to purchase alcoholic beverages from Selma Wine & Liquors.
By placing an order, you certify that you are at least 21 years old.
An adult signature (21+) with a valid government-issued photo ID is required upon delivery. Delivery carriers cannot leave alcohol packages unattended.
Shipping Rates
Shipping charges are calculated at checkout based on:
- Delivery destination
- Package weight
- Shipping method selected
- Number of bottles ordered
Any applicable taxes or regulatory fees will also be calculated during checkout.
Delivery Times
Estimated delivery times begin after your order has been processed.
Typical transit times:
- Standard Shipping: 2-4 business days
- Expedited Shipping (where available): 1–3 business days
Delivery times are estimates only and are not guaranteed.
Weather Delays
Wine and spirits can be affected by extreme temperatures.
To help protect your purchase, we may delay shipment during periods of excessive heat or freezing weather. If a weather delay is necessary, we will notify you and ship your order when conditions are safer.
Failed Delivery Attempts
Because an adult signature is required:
- If no eligible recipient is available, the carrier may attempt delivery again.
- Additional delivery fees may apply if a shipment must be re-routed or re-shipped.
- Orders returned to us due to unsuccessful delivery attempts may be subject to additional shipping charges before they can be resent.
Damaged or Missing Orders
Please inspect your shipment immediately upon delivery.
If your order arrives damaged:
- Take photos of the package and damaged items.
- Contact us within 48 hours of delivery.
- Include your order number and photos so we can assist with a replacement or claim.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Selma Wine & Liquors is not responsible for delays or additional costs resulting from incorrect or incomplete shipping addresses.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing tracking information.
Shipping Restrictions
Certain products may not be available for shipment due to state or local regulations.
We reserve the right to:
- Cancel orders that cannot legally be fulfilled.
- Limit shipping quantities where required by law.
- Request additional age or identity verification before shipping.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer service team through the Contact page on our website.
We appreciate your business and look forward to serving you responsibly.
Refund Policy
Thank you for choosing selmawineliquorss.com. Our goal is to provide you with exceptional whiskey products and ensure your complete satisfaction with every purchase. Should you need to return a product for a refund, please review our Refund Return Policy below.
Refund Eligibility: To qualify for a refund, please ensure that your return meets the following criteria:
Return Period: Initiate the return process within 30 days from the date of purchase. Returns requested after this period may not be accepted.
Item Condition: The product must be unused, undamaged, and in its original packaging. Please include all accessories, manuals, and other items in the return package.
Proof of Purchase: Provide a valid proof of purchase, such as an order confirmation or receipt, when requesting a refund.
Return Process: To start a return and request a refund, follow these steps:
Contact Customer Support: Reach out to our customer support team via email at sales@selmawineliquors.com or by phone at +1(415) 320-6328 Provide your order details, including the order number, item(s) for return, and reason for the return.
Return Authorization: Our team will guide you through the return authorization process and may request additional information or documentation as needed.
Packaging: Carefully package the item(s) for return, ensuring secure protection during transit. We recommend using the original packaging when possible.
Shipping: You are responsible for return shipping costs. Use a reputable carrier with tracking and insurance for the returned items. We are not liable for lost or damaged return shipments.
Refund Processing: Upon receipt and inspection of the returned item(s), we will initiate the refund process if they meet the eligibility criteria.
Refund Options: Refunds may be issued in the following ways, depending on circumstances and your preference:
Original Payment Method: Refunds will be credited back to the original payment method used for the purchase, such as credit card, debit card, or other electronic payment methods.
Store Credit: Alternatively, you may opt to receive a store credit for the refunded amount, which can be used for future purchases on our website.
Refund Timeframe: Once your return is received and approved, we will process your refund promptly. Please allow up to 13 business days for the refund to reflect in your account. Processing times may vary depending on your payment provider.
Contact Us: For questions, concerns, or assistance with a refund or return, contact our customer support team via email at sales@selmawineliquors.com or by phone at +1(415) 320-6328 during business hours. You can as well go through our shipping policy.
Please note that this Refund Return Policy is subject to change without notice. Review this policy periodically for updates.
Thank you for choosing selmawineliquorss.com. We value your business and are committed to providing excellent customer service.